Lori holds an M.A. from the University of Maryland and has been a member of the staff since 1990. Prior to her position as Practice Administrator at Mandel Vision, she was an audiologist for 15 years. She brings considerable knowledge from her medical background, combined with a business acumen, to navigate the ever changing climate of medical practice management.
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Front Office Manager
Danielle has worked in ophthalmology in front office administration for more than 16 years and we’re so glad she joined our staff in 2004. She was originally hired as a receptionist but it was evident from the start that she was overqualified for that position, and was quickly promoted to her current position as our Front Office Manager. She is responsible for the supervision of four front office employees and is an invaluable member of our team. The consummate multi-tasker, Danielle manages multiple phone lines, checks patients in and out for LASIK and general ophthalmology exams while simultaneously overseeing all aspects of the front office. Her job duties include staff training, insurance billing, inventory and ordering of office supplies, in addition to other routine office duties. Her most important role, however, is keeping Dr. Mandel on schedule which she accomplishes with ease, given her keen attention to detail combined with her many years of experience in ophthalmology. Danielle is from Ohio and is the proud mother of a 27 year old son, and college student, Andre. She obtained her Associate’s Degree in Business Management from SUNY Empire State College and returned to Mandel Vision in December of 2017 after spending 2 years working in Atlanta. She is a Junior Minister in her church, who works with the new members committee and the women’s ministry. She is also an extremely talented singer. Her passions include walking, reading and spending time with family and friends.
Lead Ophthalmic Technician
Website and Social Media Manager
With over 25 years of experience in private practice ophthalmology, Kim has worked as our lead ophthalmic technician and clinical administrator for more than 19 years, managing a staff of 7 employees. Her skills were honed in Seattle and Chicago where she worked for two of the most prestigious refractive surgeons before relocating to Manhattan in 1999. As a JCAHPO certified ophthalmic technician (C.O.T.), for more than 20 years, her expertise lies in obtaining your refractive error prior to laser vision correction, as well as during routine ophthalmic examinations. For those patients who are not candidates for PRK or LASIK laser vision correction surgery, Kim is also a skilled contact lens fitting technician. Additionally, she is your point person for all questions regarding medications, as well as glasses and contact lens prescriptions. She is responsible for writing our LASIK blog: Eyes on a Clearer World and she maintains our social media presence and our company website, including all email correspondence. Kim is currently attending Hunter College to finish pre-requisite courses so that she can apply to SUNY College of Optometry. When not studying, Kim enjoys writing, golfing, swimming and running.
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Laser Vision Consultant
Missy joined Mandel Vision in 2003. A previous tour guide who lead groups on adventures in the Arizona desert, she was a natural choice as a laser vision consultant. Lori Silver, our Practice Administrator, was lucky enough to have Missy as a tour guide during her visit to Arizona in 2002. She was so taken with Missy’s easy-going personality and enthusiasm that she immediately recruited her to work at Mandel Vision. Prior to accepting the position, Missy researched Dr. Mandel and decided to have monovision LASIK. She was so thrilled with her vision after her LASIK surgery, as well as her experience with Dr. Mandel and the Mandel Vision Staff that she later accepted a position as a laser vision consultant. She has been an asset ever since. Missy also performs some of the preliminary diagnostic tests for our laser vision correction candidates and then educates patients after they meet with Dr. Mandel about what to expect during and after their procedure as well as the cost and financing options. She is your point person for care credit financing as well as any concerns before, during and after laser vision correction. In her free time, Missy enjoys the theatre and all of the culture NYC has to offer. Missy enjoys hiking, horseback riding, and gardening. Her interests include holistic healing and nutrition. In her spare time, she does voice over recordings and had a previous career in acting many years ago.
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Gabrielle Suh, C.O.A.
Laser Room Technician
Certified Ophthalmic Assistant
Fluent in Korean, Gabrielle was originally hired as a translator, for our Korean patients, in 2004. She’s been in ophthalmology since 2001 and worked as a laser room technician before joining Mandel Vision. It was evident from the start of her employment with Mandel Vision that Gabrielle was extremely bright and she was soon promoted and then started working as a laser room technician. She has been an invaluable member of our staff ever since her promotion and she obtained her certification as a JCAHPOcertified ophthalmic assistant (C.O.A.) in July of 2013. Dr. Mandel has nicknamed her “The Watchdog”. Her acute attention to detail ensures that patients receive the best possible experience in our laser room on the day of their PRK or LASIK laser vision correction procedure. Her responsibilities include assisting Dr. Mandel with the procedure, laser calibration and maintenance, instrument sterilization, inventory and ordering of laser room supplies and above all, quality patient care. Additionally, she performs laser vision correction diagnostic testing prior to the procedure and handles all medical record requests. Originally from Queens, NY, she currently lives in Manhattan with her boyfriend and her Siberian Husky.
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Laser Vision Consultant
Karem joined our Mandel Vision Team as a laser vision consultant in March of 2017. Originally from Nicaragua, she has lived in New York for the past 21 years. Karem is fluent in Spanish and has a bachelor’s degree in Business Administration/Marketing from the University of Mobile, Alabama. A Certified Patient Service Specialist, she has worked in ophthalmology primarily as a surgical coordinator for 15 years which involved counseling patients on surgery in multiple ophthalmic specialties. This afforded her an almost seamless transition in her position with us. As a laser vision consultant here at Mandel Vision, her responsibilities include performing some of the preliminary diagnostic tests for our LASIK and PRK patients. Then, after our patients meet with Dr. Mandel and are deemed appropriate candidates for LASIK or PRK, Karem educates them about what to expect during and after their procedure as well as the cost and financing options available. She then follows her patients throughout their laser vision correction experience, offering guidance and support before, during and after their LASIK and PRK surgery. In her spare time, Karem enjoys photography and reading.
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Raven has worked in the medical field since 2011, primarily as a receptionist in both internal medicine and ophthalmology. Driven by a desire to gain more knowledge in ophthalmology, she joined Mandel Vision in November 2016. As an ophthalmic scribe, Raven is responsible for creating and maintaining patient medical records under the supervision of Dr. Mandel. These records include the documentation of a comprehensive patient history, visual acuity measurement, review of medications as well as other essential patient information. She accompanies Dr. Mandel to each exam room to document his findings and is the person responsible for counseling patients on their eye drop regimen and post operative instructions once Dr. Mandel’s examination is complete. She is currently pursuing a bachelor’s degree in psychology and enjoys period films.
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A self-proclaimed ‘fashionista’, Jahnay is the youngest of 3 children born and raised in Brooklyn, New York. Jahnay is a certified NYS EMT (Emergency Medical Technician/Paramedic) who first started her career as a medical scribe in the Emergency Department of The Brooklyn Hospital Center. As an Ophthalmic Scribe, Jahnay is responsible for creating and maintaining patient medical records under the supervision of Dr. Mandel. These records include the documentation of a comprehensive patient history, visual acuity measurement, review of medications as well as other essential patient information. She accompanies Dr. Mandel to each exam room to document his findings and is the person responsible for counseling patients on their eye drop regimen and post operative instructions once Dr. Mandel’s examination is complete.Always eager and ready to learn, Jahnay’s college career was originally focused on forensic science. However, since working at Mandel Vision, she has been thinking about returning to pursue pre-med studies.Her hobbies include indulging in food and shopping, listening to music and enjoying the company of family and friends.
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At Mandel Vision, every member of our staff is a trusted, valuable member of our team. Call our office at 888-866-3681 to schedule a FREE LASIK or PRK laser vision correction evaluation, with corneal specialist Eric R. Mandel, M.D., to see firsthand the quality level of patient care they all provide.